Employers’ confidence in the work-from-home model started during the Covid-19 era. Situations drove to capitalizing on the power of the internet, and practices transformed. Similarly, other habits to reduce fixed costs began trending. Examples include; eating homemade food, the importance of relationships, the intention of ayurveda, work-from-home, work-out at home, and so much more… on a minimalistic lifestyle.
This period also proved that large corporations are financially more stable and satisfied with their quarterly profit and loss accounting by reducing fixed costs & outsourcing what is handled by a vendor. Finding the right trusted vendor is critical smartness in decision making.
There is an easy way to identify whether to outsource maintenance activity. If your answer is a NO for the below situations, outsourcing will help your company.
1) Is your service team disciplined, and did you receive a weekly MiS for handyman fulfilments last week and month?
2) Can you generate Digital feedback from end-mile stakeholders to check the service score?
3) Do you have a service delivery software that helps you eliminate the use of g-sheet and G-drives?
4) What are your average order fulfillment TAT and customer happiness rating? Are you satisfied with the team’s performance score?
I have included two examples that can help you drive better decisions:
1 – Domain Expertise – To outsource maintenance work, or should I hire employees who can efficiently coordinate fulfilments?
This decision should depend on your core business and product or service expertise. If on-site service after sales is high stakes, then you have two options: (a) rely on a specialist SP with a National presence; alternatively, (b) you can build and maintain the pan India network in-house.
2- Outsourcing helps you use cutting-edge modern technology already in place: it boosts the sales team to sell better with confidence and not have to worry about customer complaints post-sales.
Companies save time and get the fastest learning and transition curve because the industry offers easy plug-and-play handyman solutions in 2022-23. Brands no longer need to create a specialized infrastructure, team, processes, quarterly trackers, priority decisions, customer engagement strategy, or full-stack technology team.
With trending corporatisation, It’s easier to find trusted partners, conduct performance reviews, and grow the company service metrics faster.
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