L&T Finance Partners with Pine Labs to Bring Agentic Commerce and Payments to PLANET App
L&T Finance and Pine Labs Enable Agentic Commerce and Payments on PLANET App
L&T Finance Ltd. (LTF), one of India’s leading Non-Banking Financial Companies (NBFCs), has announced a strategic partnership with Pine Labs Ltd., a global payments technology company, to integrate Agentic Storefront into the L&T Finance PLANET App. The partnership was announced at Global Fintech Fest 2026 and marks a significant step toward enabling agentic commerce, allowing AI agents to securely interact, make decisions, and execute transactions within a governed framework.
The collaboration introduces a new model of digital commerce in which customers can move beyond traditional conversational interactions and use AI agents to complete transactions autonomously. The initial use case will focus on flight ticket bookings, enabling customers to go from expressing their travel intent to completing the booking and payment journey through an AI-powered experience.
Commenting on the partnership, Manish Kumar Gupta, Chief Executive – Urban Unsecured Assets, Payments & Digital Partnerships, L&T Finance Ltd., said, “Our endeavor at L&T Finance has always been to leverage cutting-edge digital innovations to simplify financial and lifestyle journeys for our customers. Partnering with Pine Labs to introduce an Agentic Storefront on the L&T Finance PLANET App marks a major shift from conversational assistance to true transaction execution. By empowering customers with autonomous AI agents that operate securely within user-defined guardrails, we are building a hyper-personalised, effortless commerce and payments experience. Flight bookings are just the beginning; this architecture will scale to multiple merchant categories in the near future.”
Sanjeev Kumar, Chief Technology Officer, Pine Labs Ltd., said, “We are entering a new era where commerce is increasingly driven by intent rather than clicks, searches, and manual decisions. For that shift to scale, trusted AI agents must be able to move from consumer intent to transaction execution securely and autonomously. With P3P and the Grantex protocol, Pine Labs is building the trust infrastructure that enables buyer and seller agents to transact securely and autonomously. Together with L&T Finance, we are enabling a new model of commerce on the L&T Finance PLANET App that combines the intelligence of AI with the trust and accountability consumers expect from financial institutions, helping establish the foundation for agent-to-agent commerce at scale.”
Redefining Commerce and Payments with Autonomous AI Agents
The Agentic Storefront brings together buyer-side and seller-side AI agents to facilitate a seamless, end-to-end transaction journey.
On the buyer side, customers provide their intent to an AI buyer agent through the L&T Finance PLANET App, along with defined parameters and spending guardrails. The buyer agent can then search for suitable flight options, make selections based on the customer’s preferences, and complete the purchase on the customer’s behalf within a secure and governed environment.
On the seller side, the seller agent connects with the airline’s underlying systems to access real-time information, including flight availability, fares, and booking details. This enables the seller agent to provide the buyer agent with options that are available, actionable, and capable of being booked and fulfilled.
The payment is completed autonomously by the buyer agent using the Pine Labs Payments Protocol (P3P) and the UPI payment functionality integrated into the L&T Finance PLANET App. The experience is supported by Pine Labs Grantex, an authorization, delegation, and compliance layer designed to enable verifiable identity, spending controls, and transaction auditability.
By bringing together AI-driven decision-making, secure payment infrastructure, and governed transaction execution, the partnership aims to create a more seamless and personalized commerce experience. The initial flight-booking use case provides a foundation for expanding agentic commerce across additional merchant categories and everyday customer journeys in the future.